Refund policy

This policy should be read with the project proposal and payment terms. If a signed project-specific contract states different refund conditions, that agreement controls. Contact: support@vibeboxph.com.

Related policies: Terms of service, Privacy, and Cookie policy.

Summary

• The 40% project deposit is non-refundable once paid work begins under an accepted proposal.
• The 60% remaining balance is due before launch and handover; raise scope concerns before you approve and pay that milestone.
• Provider charges already incurred on your behalf are not refundable by VibeBox.
• Consumed or expired credits are not refundable unless required by law.

40% project deposit

The 40% project deposit is non-refundable because it reserves studio capacity and starts planning, design preview, and initial development. Once paid work has begun under an accepted proposal, the deposit is not returned for a change of mind, delayed content, delayed feedback, or a scope reduction initiated by the client.

If VibeBox cannot begin the agreed service for reasons within our control, any remedy will be handled under the written project agreement and applicable Philippine law.

60% remaining balance

The remaining balance is due before final handover, production launch, source-code transfer, or domain connection. Concerns about an agreed milestone should be raised in writing before final approval and payment so they can be reviewed against the confirmed scope.

Payment of the remaining balance after written acceptance of the milestone constitutes confirmation that the deliverable meets the agreed scope for that stage. After production launch and handover, further changes are handled as new scope, credits (when available), or a new engagement — not as a refund of the completed project fee.

When a review may still be appropriate

Without limiting the non-refundable deposit rule, you may still request a written review if:

• You believe a charge was duplicated or processed in error
• VibeBox cancelled the engagement before starting agreed paid work
• A signed proposal expressly provides a different remedy

Submitting a review request does not pause overdue payment obligations or automatically restore paused staging access.

Add-ons, providers, and credits

• Paid add-ons must be settled before delivery and follow the deposit / balance logic stated in the proposal unless otherwise written.
• Provider charges already incurred on your behalf (domains, hosting, third-party APIs, SMS, maps, and similar) are not refundable by VibeBox.
• Credit purchases and any refund eligibility are governed by the terms shown at purchase; consumed or expired credits are not refundable unless required by law.
• Credits earned through approved reviews follow the dashboard rules shown when the review is submitted.

Chargebacks

Please contact VibeBox first so we can review the payment record. Filing a chargeback while a good-faith review is open may delay resolution and may affect ongoing project access until the dispute is closed.

How to request a review

Email support@vibeboxph.com with:

• Project or transaction reference
• Payment date and amount
• A clear reason for the request

Approved refunds are returned through the available original payment path and may take additional processing time through Xendit, card networks, or banks.