Payment terms

These payment terms apply to VibeBox Web Studio project engagements unless a signed proposal states different commercial terms. Contact: support@vibeboxph.com.

Related policies: Terms of service, Refund policy, Privacy, and Pricing.

What these terms cover

Platform payments for project deposits, remaining balances, paid add-ons, and credit purchases made through VibeBox (including the client dashboard when enabled). They do not control fees charged by third-party tools you bring to a client website (for example your own Stripe, SMS, or maps keys), unless the proposal says VibeBox will purchase those on your behalf.

Payment schedule

• 40% deposit (non-refundable). Required to start planning, design preview, and initial development. The deposit reserves studio capacity for the agreed scope.
• 60% remaining balance. Required before final handover, production launch, source-code transfer, or domain connection.
• Paid add-ons. Must be settled before delivery of the related work (for example payment integration, booking, maps, SMS, auth, CMS, or domain assistance when scoped).

Refund eligibility is described in the refund policy.

Proposal and invoice

Starting package ranges on the public site help frame the first conversation. Final price, payment schedule, currency, deliverables, exclusions, and provider fees are confirmed in the project proposal and invoice. No deposit is requested before the scope and terms are made available in writing.

Projects start through the public brief at /contact. Launchpad is a coming-soon product and is not the current checkout path for new engagements.

Payment processing

VibeBox platform payments for deposits, balances, and credits use Xendit card components or hosted checkout. Xendit may collect payment information directly under its own terms. VibeBox does not store complete card details.

• Third-party transaction, currency conversion, or banking fees are not included unless stated on the invoice.
• Successful payments are reconciled against the project record so dashboard status stays accurate.
• Failed or abandoned checkouts do not start paid work and do not reserve the deposit milestone.

What each milestone unlocks

• After the deposit. Planning, design preview, and initial development for the confirmed scope.
• After the remaining balance (and paid add-ons). Final handover, production launch, source-code transfer, and domain connection as agreed in the proposal.

Overdue balances

If the remaining balance is overdue, work, staging access, or the staging website may be paused. Production launch, source transfer, final handover, and domain connection will not proceed until required payments and paid add-ons are settled.

Credits

Credits purchased for post-delivery minor updates are governed by the terms shown at purchase and in the client dashboard. Credits are for small fixes within published credit rules — not major redesigns or new modules. Consumed or expired credits are not refundable unless required by law.

Taxes and currency

Prices are stated in Philippine pesos unless the proposal says otherwise. Any applicable taxes, withholding, or remittance requirements will be described on the invoice or proposal when they apply.