Support
Frequently asked questions.
Straight answers about scope, timing, payments, ownership, integrations, content, and how the studio works today.
Email vibeboxph@gmail.com or send us a message through the contact form.
11 answers
What support do I get after launch?
Code support is included for 30 days. Deployment and provider setup are optional services. After that, optional services extend it: Deployment support (₱5,500), 3-month care (₱6,000), 6-month care (₱11,000). Anything beyond that is quoted separately or covered by credits.
How does the 40% deposit work?
The 40% deposit is non-refundable once your project is accepted and work has started. The 60% balance is due before code handover, production launch or domain connection. If we decline a paid project before work starts, the deposit is refunded in full.
What is included in the quote?
Your written quote lists the agreed pages, design and development work, add-ons and integrations, and the final project price before you pay the deposit. Launchpad issues it for Instant start projects; a developer writes it for projects that need a review.
How long will my website take?
Timing depends on the scope, content readiness, integrations, and review speed. VibeBox gives an estimated schedule for your scope rather than promising the same turnaround for every build.
Can I start a project with Launchpad?
Yes. Open Launchpad, answer plain questions about your business across eight short screens, and watch a live preview and the price update as you go. Simple sites get a fixed price and can start right away; anything that needs a developer gets a written quote within 1 business day, with no payment until you accept.
Who actually builds my website?
Every VibeBox project is planned, designed, and built by an experienced full-stack developer. Modern tooling speeds up parts of the workflow, but a real person owns the architecture, reviews every change, and is accountable for what ships to production.
What technologies do you use?
Most projects are built on a modern stack: Next.js, React, TypeScript, and Supabase, deployed to fast, reliable hosting. Your quote states the integrations for your project.
Can you build payment, booking, maps, or dashboard features?
Yes. Payments, SMS, Google Maps, CMS, booking, authentication, and dashboards can be included when properly scoped. Some providers require accounts, credentials, or API keys from you.
Do I need to provide all content before we start?
You do not need polished final copy to start planning in Launchpad, but early access to your logo, brand assets, key messages, services, proof, and required pages makes planning and delivery more efficient.
Do you help with domain and email setup?
Yes. Domain connection and provider coordination can be included. Business email configuration may require access to your registrar and chosen email provider.
Will I own the website?
Your written quote and project terms define ownership and any licensed third-party materials. Final source-code transfer and handover occur after the remaining balance and paid add-ons are settled.
Prefer a full page?
The detail, in writing.
Prices by kind of website from ₱25k, add-on ranges, and how deposits work.
View pricingFrom brief to launchThe six steps, payment milestones, and what to prepare before we start.
See the processPayment terms in fullDeposits, balances, add-ons, overdue balances, and handover conditions.
Read the termsRefund policyHow the deposit, balance, add-ons, and review requests are handled.
Read the policyStart a project
Still have questions?
Send the studio a message and we reply with straight answers. Ready to plan? Launchpad shows a live preview and the price.
